Skip to Content

Why Our Warranty Matters

At Avalon Customs, we stand behind the quality and craftsmanship of every piece we create. Our Lifetime Warranty isn’t just a promise—it’s a reflection of our commitment to durable, well-crafted furniture that stands the test of time. Here’s why our warranty is important:

Submit a Workorder Ticket

Peace of Mind for a Lifetime

Investing in handcrafted furniture should come with confidence. With our Lifetime Warranty, you can trust that your Avalon Customs piece is built to last, and if any craftsmanship or material issues arise, we’ll be here to make it right.

Built to Last—No Shortcuts, No Compromises

Our furniture is crafted using premium hardwoods, expert joinery, and precision engineering. Unlike mass-produced alternatives, our pieces are designed for generations of use, and our warranty ensures that the integrity of your furniture is always protected.

A Commitment to Quality & Craftsmanship

We take pride in every detail—from the strength of our joinery to the smoothness of our finishes. Our Lifetime Warranty guarantees that the craftsmanship we put into each piece is backed for as long as you own it.

Sustainability Through Longevity

Fast furniture contributes to waste and environmental harm. Our warranty supports a sustainable mindset—furniture that lasts means fewer replacements, less waste, and a smaller footprint on the planet. When you choose Avalon Customs, you’re investing in a product that values quality over quantity.

We Stand by Our Name—Always

Avalon Customs isn’t just a brand; it’s a promise. We value the trust our customers place in us, and our Lifetime Warranty is our way of ensuring that every piece continues to reflect the excellence, care, and dedication that define our work.

Caring for Your Furniture

Proper care ensures your Avalon Customs furniture lasts a lifetime. Follow these guidelines to maintain the beauty and durability of your handcrafted pieces.  

Wipe surfaces with a soft, dry, or slightly damp cloth to remove dust and debris.

Avoid using abrasive sponges or rough materials that could scratch the wood.

Use a mild, non-toxic wood cleaner—harsh chemicals can degrade the finish over time.

Use coasters, placemats, and table runners to prevent rings and stains from beverages and hot dishes.

Immediately wipe up spills to prevent water damage or staining.

Avoid wax-based polishes that can create buildup and dull the natural finish.

Keep furniture away from direct sunlight, fireplaces, or heat vents, which can cause wood to dry out, fade, or crack.

Maintain a consistent indoor humidity level (40-60%) to prevent excessive wood expansion or contraction.

Use a humidifier in winter and a dehumidifier in humid climates to protect the wood.

Lift furniture instead of dragging or pushing to avoid stress on joints and legs.

For large pieces like tables, disassemble if necessary before moving to prevent damage.

Use furniture pads or felt protectors under legs to prevent scratching on hardwood floors. 

Keep drawer tracks and hinges clean and free of dust buildup for smooth operation.

Occasionally tighten screws on hardware to prevent loosening over time.

If a drawer or door becomes misaligned, contact us for adjustment guidance.

For deep scratches or dents, contact Avalon Customs for refinishing or repair options.

Avoid DIY sanding or refinishing, as this can void the warranty. 

How to File a Warranty Claim


  1. Document the Issue 
  2. Find Your Oder Details 
  3. Submit a Workorder Ticket
  4. Resolution 

For any other issues please Contact Us

What is Covered?

We stand behind our handcrafted furniture, ensuring it performs beautifully for years to come.

Submit a Workorder Ticket

We guarantee the strength and durability of your furniture’s frame, joints, and construction under normal indoor use. If any structural issues arise due to craftsmanship defects, we will repair or replace the item.  

Our furniture is crafted from high-quality hardwoods. If defects in the wood, veneer, or other materials (such as warping or cracking beyond normal expansion and contraction) occur, we will address the issue.  

If there are problems with the construction, such as improper joinery, weak glue bonds, or misaligned parts, we will repair or replace the affected piece to meet our quality standards.  

We cover defects or failures in drawer slides, hinges, screws, and other hardware that are part of the original construction. If any of these components fail under normal use, we will provide replacements or repairs.

We stand by the durability of our finishes, stains, and sealers. If the finish peels, cracks, or fails prematurely under normal use (not due to improper cleaning or exposure to extreme conditions), we will refinish the affected area.  

Your drawers and doors should operate smoothly. If there is a defect in their function, such as misalignment, sticking, or failure to close properly due to craftsmanship issues, we will correct the problem.

What is not Covered?

Proper care and maintenance will help keep your furniture in pristine condition for a lifetime.

Submit a Workorder Ticket

Over time, natural signs of use such as minor scratches, dents, and surface discoloration may occur. These are not considered defects and are not covered under the warranty.

Damage caused by improper use, spills, pet scratches, or impact from heavy objects is not covered. Proper care and handling are essential to maintaining the integrity of your furniture.

Wood is a natural material that reacts to its environment. Damage caused by excessive heat, moisture, humidity changes, or prolonged exposure to direct sunlight is not covered under the warranty.

Any modifications, refinishing, or repairs performed by unauthorized parties void the warranty. Only Avalon Customs or an approved service provider should handle repairs.  

If the furniture was assembled incorrectly, modified, or installed improperly, resulting in structural damage, the warranty does not apply. Proper assembly following provided instructions is required.

Unless explicitly stated, our furniture is designed for residential indoor use. Warranty claims for damage due to commercial or outdoor use will not be accepted.